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Policies

Rates & Bookings
Policies
Policies

Check-in and Check-out

Check-in 2pm - flexible with flights
Check-out 10am - flexible with flights

Deposits and Payment

A  2-night deposit confirms your booking. Full payment is due 1 month before arrival, via Direct Debit (NZ), Visa, or MasterCard.

Cancellation Policy

Cancellation of 2 months or more before arrival date: full deposit of refund, less bank charges
Cancellation 3 weeks - 2 months before arrival:  one night's deposit refunded 
Cancellation 3 weeks before arrival: 80% refund 
Cancellation 2 weeks before arrival: 50% refund 
Cancellation 1 week before arrival: no refund

Cancellation fees are waived, less bank charges, if vacancy is refilled - payments made after booking date.

Other Details

Children of all ages are allowed and welcome at Captain's Retreat